Artigos

What Technical Communication Managers Must Do to Prove the Value of Their Deliverables

Editor’s Notes: A technical communication manager, more than most other functional line managers, needs to prove the value of the department’s output and show how it can impact bottom-line profitability. To do that they need to be sure that their deliverables really do provide the value the manager is trying to attribute to them. This article uses …

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20 Years of Technical Writing at Altitude Software

Presentations by local technical writers have shown a surprising diversity of writing and content governance scenarios on mature software companies. Mature companies have unique business problems that require unique technical and human solutions. On Altitude Software, writers struggle to control the complexity created by the organic growth of a mature software suite. As a response, …

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Technical Writing for Portuguese Product Companies

The economic crisis in Portugal stimulated the creation of product companies that sell worldwide. Over time, these companies accumulate a capital of knowledge (technical, domain, user) that benefits from governance and engineering by dedicated professionals, traditionally called technical writers. Technical writers have the ability to learn, organize, and transform knowledge, using a rare combination of …

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